Concierge & Reception Service Dublin

Front of house teams for visitor welcome, calls and deliveries

Concierge & Reception Service

First impressions that reflect your brand—friendly, efficient and security-aware front-of-house teams who make every arrival effortless.

Typical scope

Front-desk & switchboard: greeting, call handling, inboxes, service enquiries, service recovery
Visitor management: booking, pre-registration, badge printing, guidance on privacy/GDPR, induction hand-offs
Access coordination: card issuance, temporary passes, contractor sign-in with permit checks (in partnership with site security)
Meeting & hospitality: room booking assistance, wayfinding, refreshments coordination, supplier liaison
Concierge tasks: taxis/couriers, local information, minor travel support for guests and VIPs
Mailroom touchpoints (optional): incoming/outgoing post and courier desk integration
Brand guardianship: tone of voice, uniform standards, service scripts, escalation playbooks
Accessibility & inclusion: step-free routing, assistance for visitors with additional needs, clear signage and language

Services model options

Permanent desks, peak-time cover, holiday/sickness cover, or events cover
Single-site or multi-site rosters with the same service standards
KPIs such as queue times, first-contact resolution, visitor CSAT/NPS, and right-first-time bookings

Outcomes

A welcoming, efficient front-of-house, reduced queueing and mis-bookings, consistent brand experience and clear accountability.

Why FM Services Group

People you can trust: vetted, trained staff with site inductions and supervisor oversight
Safety first: RAMS, toolbox talks and incident reporting as standard
Flexible by design: ad-hoc, seasonal or year-round contracts that flex with your footfall
One team, one report: consolidated invoicing, SLA dashboards and action logs
Sustainable choices: digital sign-in, print-light processes and waste-smart routines

Why Choose FM Services Group?

Over 30 Years of Proven Expertise

We’ve been delivering high-quality cleaning services to commercial, corporate, and industrial clients across the island of Ireland for more than three decades. Our experience means we understand what it takes to meet demanding service standards consistently and professionally.

Family-Founded, People-Focused

FM Services Group began as a family business, and we’ve kept those values at our core. Many of our original clients and staff are still with us today, because we believe in building long-term relationships based on trust, respect, and care.

Growing Success Through Our People

Our people are our strength. We invest in their training, wellbeing, and career growth because when our teams succeed, our clients do too. That’s why we’ve launched Bright Academy – to raise standards and empower our workforce and those throughout the sector

Committed to Sustainability

We take our environmental responsibility seriously. As a key vendor for many major organisations, we actively support client sustainability goals by delivering greener services and reducing our own environmental impact as well as helping them achieve theirs