Cleaning & Facilities Management Services Group Dublin FAQs

FM Services Group is one of Ireland’s most trusted providers of commercial cleaning and facilities management. Founded over 30 years ago in Donegal, the company has grown to operate across much of Ireland and Northern Ireland. We’re proud to be an ISO-certified, Irish-owned, female-led business delivering high-quality cleaning, sustainability leadership, and reliable workforce management. Our teams combine decades of front-line experience with modern technology and industry leading training to keep workplaces safe, hygienic, and compliant.

We have offices in Dublin and Donegal. Our teams are based and operate across the wider Dublin region, the north west of Ireland and Northern Ireland. This structure allows us to respond quickly, maintain consistent quality, and provide local account management wherever your business operates in Ireland. Whether you need office cleaning in Dublin or industrial cleaning in the North-West, FM Services Group have you covered.

We deliver a full suite of cleaning and facilities solutions, including daily office cleaning, industrial and high-level cleaning, carpet and floor maintenance, washroom supply management, waste segregation, and environmental support. Our facilities arm provides consumable management, minor repairs and maintenance works, and site support services giving clients a single, accountable partner for all workplace hygiene and FM needs.

FM Services Group works with clients across corporate offices, healthcare, education, manufacturing, and public-sector contracts. From blue-chip headquarters to local authorities, our clients value our reliability, audited compliance, and sustainable practices. Each contract is supported by trained supervisors and dedicated quality managers who ensure every site meets the same ISO-certified standards.

Yes. FM Services Group maintains full public liability, employer’s liability, and product liability insurance, giving clients total peace of mind. Our insurance documents and safety statements are reviewed annually and available on request as part of tender or onboarding processes. This guarantees that every site we service meets both legal and client-specific requirements.

Both. We tailor our services for flexibility; from one-off deep cleans, builder’s cleans, and post-refurbishment projects to long-term cleaning contracts with scheduled ad-hoc services, robust contract supervision and KPI reporting. Clients often start with a one-off service and stay with us because of the quality, professionalism, and transparency of our results.

Yes. FM Services Group operatives are direct employees, not agency staff. This ensures consistent quality, accountability, and full compliance with Irish employment and health-and-safety legislation. Our direct-employment model also enables continuous training through Bright Academy, our in-house learning platform, so every cleaner on your site meets the exacting standard of FMSG that have become our hallmark.

Absolutely. Many of our clients require cleaning before opening hours or overnight. Our scheduling software allows us to coordinate early-morning, evening, or weekend cleaning that minimises disruption to your operations. All out-of-hours staff are fully supervised, GPS-tracked where appropriate, and supported by 24/7 management oversight.

We’ve been operating successfully for over three decades, growing from a small family business into one of Ireland’s most respected commercial cleaning and FM providers. That longevity reflects our commitment to quality, safety, and innovation. Our experience means we understand the challenges of every environment and we know how to deliver consistent results that stand the test of time.

FM Services Group offers a complete range of professional cleaning services designed to meet the unique needs of every workplace. Our services include daily office cleaning, industrial and warehouse cleaning, healthcare and school cleaning, carpet and upholstery cleaning, window and high-level cleaning, and more. We also provide periodic deep cleans, washroom maintenance, and environmental cleaning for hard-to-reach or safety-critical areas. Each service is delivered by trained staff using eco-friendly products and modern equipment, ensuring consistent quality, compliance, and presentation standards across every site.

Yes. FM Services Group provides specialist healthcare cleaning services across Ireland and Northern Ireland, including hospitals, clinics, and care facilities. Our teams are trained in infection prevention and control, following HSE and NHS-aligned cleaning protocols. We use colour-coded systems to prevent cross-contamination, hospital-grade disinfectants, and detailed audit trails to ensure compliance. Every operative assigned to healthcare environments completes additional Bright Academy training modules on hygiene awareness, patient safety, and confidentiality, ensuring the highest standards of cleanliness and care.

Yes — all cleaning equipment, materials, and consumables are provided as part of our service unless the client prefers otherwise. We invest in energy-efficient equipment such as HEPA-filtered vacuums, low-moisture scrubber dryers, and ergonomic tools that enhance both quality and safety. All products used are eco-certified and compliant with ISO 14001 and ISSA CIMS Green Building environmental standards. Our logistics system ensures each site remains fully stocked, removing the administrative burden from your facilities team.

Absolutely. We understand that many workplaces require cleaning while staff or customers are present. Our operatives are trained to perform discreet daytime cleaning that keeps disruption to a minimum. Whether it’s touchpoint sanitising, restroom upkeep, or meeting-room resets, we adapt schedules to your operational rhythm. Uniformed, polite, and fully insured, our staff blend seamlessly into your environment maintaining professional standards without interrupting business flow.

Yes. FM Services Group specialises in deep cleaning for offices, schools, factories, and healthcare facilities. Deep cleans target the areas standard routines can’t reach including vents, high surfaces, flooring, and behind equipment. We use professional-grade steam and extraction systems to remove build-up, bacteria, and odours. Deep cleaning can be scheduled periodically or performed on-demand following construction, refurbishment, or COVID-related requirements. Every deep clean is fully risk-assessed, supervised, and certified upon completion.

Yes. Industrial cleaning is one of our core specialties. FM Services Group provides heavy-duty cleaning services for factories, production sites, and warehouses across Ireland. Our industrial operatives hold the necessary SafePass, MEWP, and Working at Height certifications, Confined Space, BESA Filtration Cleaning etc ensuring work is completed safely and efficiently. We handle tasks such as machinery cleaning, floor degreasing, high-level dust removal, and confined-space cleaning. Our strong safety culture and ISO 45001 and SafePass certification guarantee that all projects are delivered to exacting standards.

Yes. FM Services Group provides interior and exterior window cleaning using water-fed pole systems, abseiling teams, and MEWPs where required. Our purified-water technology ensures a spotless finish without harsh chemicals, and our operatives are trained in safe access methods. For multi-storey buildings, we carry out full risk assessments and work under strict safety protocols. Whether you need routine window maintenance or an annual façade clean, we’ll deliver a crystal-clear result every time.

Yes — education is a major part of our client base. We provide school and college cleaning services that create safe, healthy learning environments for students and staff. All operatives working in educational settings are Garda-vetted and trained in child-safety awareness. We use low-odour, eco-friendly cleaning products suitable for classrooms and shared spaces. Services include daily cleaning, periodic deep cleans during holidays, and event preparation. Our flexible schedules ensure minimal disruption during the school day.

Yes. FM Services Group has robust systems to manage multi-site cleaning contracts efficiently. Whether you operate across multiple offices or nationwide facilities, we assign a single account manager and quality assurance system for oversight. Digital inspection tools provide live visibility of cleaning performance across every location. Our centralised scheduling, reporting, and KPI monitoring ensure that every site — regardless of location — receives the same consistent standards of service and supervision.

Yes. As part of our facilities management service, we supply and restock washroom consumables including paper products, hand soaps, sanitiser, and dispensers. We can manage your consumables budget, track usage, and recommend sustainable alternatives to reduce waste. All supplies are sourced from certified eco-friendly suppliers, and deliveries are integrated into our cleaning schedules. This means you’ll never run out of essential washroom products — and your workplace remains fully stocked and hygienic at all times.

Yes — FM Services Group uses a range of eco-certified, biodegradable cleaning products designed to protect both people and the planet. All our core chemicals meet EU Ecolabel or Green Seal standards and are free from harsh solvents and toxins. These products deliver professional-grade results while reducing air and water pollution. In addition to chemical choices, we prioritise dilution control systems to prevent overuse and waste. Every site we service operates under our ISO 14001 Environmental Management System and aligns with the ISSA CIMS Green Building Standards, meaning eco-friendly cleaning isn’t an optional extra -it’s simply our standard.

Yes. FM Services Group is proudly certified to ISO 14001, the international benchmark for Environmental Management. This means our environmental performance is independently audited each year to ensure compliance with EU and Irish environmental legislation. ISO 14001 governs everything from waste handling and procurement to energy efficiency and training. For our clients, this certification provides assurance that every cleaning service we deliver supports your organisation’s sustainability goals and ESG reporting commitments.

We actively help our clients meet Environmental, Social, and Governance (ESG) commitments by aligning our services with measurable sustainability outcomes. Through our Scope 3 emissions reduction initiatives, we lower your carbon footprint by using local supply chains, biodegradable products, and low-energy machinery. Our social responsibility extends to fair pay, inclusive recruitment, and continuous workforce development through Bright Academy. All of this ensures your business benefits from a partner that contributes positively to your environmental targets and social impact.

Yes, wherever possible, FM Services Group sources from Irish suppliers to support local economies and minimise transportation-related emissions. Partnering with regional vendors not only reduces our carbon footprint but also strengthens resilience in our supply chain. From janitorial consumables to PPE, we prioritise ethical, traceable suppliers who share our environmental and social values. This local-first approach contributes directly to reducing clients’ Scope 3 emissions an increasingly important factor in sustainability audits and corporate reporting.

Yes. Waste reduction and recycling are core components of our ISO 14001 Environmental Management System. We implement structured waste segregation on every site, ensuring recyclable materials such as paper, plastics, and cans are properly separated from general waste. We also work with clients to establish recycling stations and provide signage to encourage staff participation. By adopting circular practices and reducing landfill waste, FM Services Group helps clients improve both environmental outcomes and sustainability scores.

FM Services Group takes a proactive approach to carbon reduction. We use energy-efficient equipment, battery-powered machinery, and hybrid vehicles where possible. Route optimisation technology minimises travel time, and our use of local suppliers shortens supply chains. We also train staff in sustainable work practices through Bright Academy, covering energy awareness and resource efficiency. Combined, these actions significantly reduce both our direct (Scope 1 & 2) and indirect (Scope 3) emissions, helping clients achieve their own environmental objectives.

Yes. Every member of our team completes environmental awareness training as part of their induction and ongoing learning through Bright Academy. Training covers chemical management, waste segregation, and sustainable product use. We also run refresher modules on topics such as carbon footprint reduction and biodiversity. This ensures sustainability isn’t just policy — it’s practice. Our teams understand how daily actions, from using the right product dilution to turning off idle equipment, contribute to a cleaner planet.

Yes. We can produce site-specific sustainability reports that track resource use, waste output, and carbon reduction progress. These reports support clients’ internal ESG reporting and ISO 14064 carbon management frameworks. Using our digital monitoring tools, we gather data on consumable usage, travel distances, and energy efficiency, then translate it into actionable insights for our monthly meeting reports for key clients. This transparency allows clients to demonstrate tangible improvements in sustainability performance to their own stakeholders.

Yes. FM Services Group fully complies with all relevant EU and Irish environmental regulations, including REACH chemical safety requirements and waste management directives. Our ISO 14001 certification ensures these obligations are reviewed and updated regularly. Compliance audits, product safety data sheets (MSDS), and environmental risk assessments are standard practice across all client sites. This not only protects the environment but also safeguards your organisation’s compliance record under your own operational risk management framework.

Wherever possible, yes. We work with local ethical, sustainable uniform suppliers who prioritise responsible sourcing, and low-impact production processes. PPE is chosen for durability and safety, reducing the need for frequent replacement and waste. Additionally, our logistics team consolidates orders to minimise transport emissions. Every decision from the gloves we wear to the cleaning cloths we use, supports our commitment to sustainability and environmental responsibility across the full lifecycle of our operations.

All FM Services Group employees undergo structured, accredited training from day one. Each team member completes site-specific induction, health and safety training, and core cleaning modules delivered through our digital platform, Bright Academy. This ensures consistency, safety, and quality across every site we operate. Training covers areas such as chemical safety and use, infection control, cleaning techniques, sustainability, and professional customer service. Supervisors and managers also receive leadership skills and audit training, ensuring every team is led by a knowledgeable, competent professional. Our approach goes beyond ticking boxes, we invest in ALL our people so they can take pride in delivering excellent service every day.

Bright Academy is FM Services Group’s dedicated e-learning and workforce development hub, built specifically for the cleaning and facilities management industry. It delivers multilingual, mobile-accessible training that allows staff to learn at their own pace, wherever they are. From induction and safety awareness to advanced supervisory development, every module is designed to enhance practical skills and build confidence. Bright Academy ensures all staff are certified, continuously updated on new techniques, and aligned with our ISO 9001, 14001 and 45001 quality and safety systems. It’s one of the ways FM Services Group sets the benchmark for training excellence in Ireland’s cleaning sector.

Yes. At FM Services Group, training doesn’t stop after induction. All staff receive monthly toolbox talks and regular on-site refresher courses and annual re-certification in health and safety, environmental awareness, and infection control. Supervisors complete advanced modules in leadership, quality management, and client communication. Through Bright Academy, we track progress digitally and ensure every operative’s qualifications are current. Ongoing training means our teams stay at the forefront of cleaning innovation, safety compliance, and sustainability standards, ensuring clients benefit from highly skilled, professional service every time.

Yes. Every FM Services Group employee wears a professional, branded uniform and always carries photographic company identification. Uniforms promote consistency, safety, and professionalism on client sites. We provide PPE appropriate to the work environment, ensuring staff are safe, visible, and compliant with ISO 45001 safety standards. Our uniforms are also chosen with sustainability in mind. They are durable, responsibly sourced materials that reduce waste and maintain a polished appearance shift after shift. Clients can rest assured that every person representing FM Services Group does so with professionalism and pride.

Absolutely. We believe in developing talent from within and we always try and fill vacant roles from within our own team first. Many of our current supervisors and area managers began their careers as cleaning operatives. Through Bright Academy’s structured learning pathways, staff can progress from entry-level roles to leadership positions by completing skill-based and management modules. We also provide mentoring, performance reviews, and recognition programmes to support career growth. This focus on internal progression not only improves retention and morale but also ensures clients benefit from experienced, loyal teams who understand FM’s culture and standards inside out.

Yes — FM Services Group proudly employs a diverse, multilingual workforce representing over 20 nationalities. We understand that effective communication is key to safety and performance, so all core training materials and policies are available in multiple languages through Bright Academy. This ensures every team member, regardless of language proficiency, can understand and follow procedures correctly. Our supervisors are also trained in cross-cultural communication, helping to build inclusive, collaborative site teams that work seamlessly together.

Yes. While Bright Academy provides digital learning, all staff also receive on-site, practical training tailored to the specific requirements of your facility. This includes demonstrations of equipment use, emergency procedures, and site-specific risk awareness. Supervisors ensure every operative understands the layout, security, and safety expectations of each contract before starting work. Site training is periodically refreshed to reflect any operational changes. This blend of e-learning and hands-on instruction guarantees both compliance and confidence on the job.

Yes. Regular supervision and quality checks are central to how FM Services Group maintains consistency. Each client site is assigned a dedicated supervisor who conducts scheduled inspections, performance reviews, and client check-ins. These visits are logged digitally through our iAuditor platform and linked to our quality management system, ensuring complete transparency. Supervisors provide real-time feedback, coach team members, and escalate any issues for quick resolution. Senior management including the CEO conduct unannounced site visits regularly to ensure that sites are audit ready at all times. This proactive oversight is one of the reasons FM Services Group maintains long-standing relationships with clients across Ireland.

FM Services Group takes a proactive approach to employee wellbeing and retention. We believe a happy, supported team deliver better service for our clients. Our wellbeing strategy includes fair pay, safe working conditions, flexible scheduling, and access to our Employee Assistance Program and mental health resources. Many of our supervisors and leaders are trained in Mental Health First Aid and Supervisors conduct regular check-ins and encourage open communication about workloads and challenges. We also promote physical and psychological wellbeing through our leadership and resilience training programmes based on Psychological Capital (PsyCap) principles. By looking after our people, we ensure they can look after your business.

Yes. FM Services Group holds full SafeContractor Certification which is one of the UK and Ireland’s most respected third-party safety accreditations. It independently verifies that our policies, training, and documentation meet national best-practice standards. This approval demonstrates our ongoing commitment to risk management and legal compliance under Irish Health & Safety legislation. For clients, it provides instant assurance that every member of our team — from supervisors to site operatives — is trained, certified, and operating within audited safety parameters.

FM Services Group is certified to ISO 45001 (Occupational Health & Safety), ISO 9001 (Quality), and ISO 14001 (Environmental). These internationally recognised standards ensure that all operations are carried out with safety, efficiency, and sustainability at their core. Combined with our SafeContractor Approval, they form a robust integrated management system covering everything from risk assessments and PPE to continuous improvement. Clients can trust that every process is documented, audited, and delivered under certified governance.

Yes. Before any new contract or project begins, FM Services Group conducts comprehensive site safety risk assessments and method statements (RAMS). These identify site-specific hazards, appropriate controls, and emergency procedures. Assessments are updated whenever work conditions or equipment change. We involve both our staff and the client’s on-site representative in this process to ensure clarity and accountability. All documentation is stored digitally within our ISO 45001 management system, so it’s always current and easily retrievable for audits or inspections.

Yes. All FM Services Group Industrial team working on construction or industrial sites hold current SafePass certification, and where relevant, MEWP, confined space and Working at Height qualifications. We also ensure refresher training is completed before certification expiry. This guarantees full compliance with the Health and Safety Authority’s (HSA) requirements and protects everyone on-site. Our commitment to ongoing professional development means clients benefit from teams who are not only qualified but competent and confident in safe work practices.

Yes. Our comprehensive Safety Statement outlines FM Services Group’s health and safety policy, responsibilities, and procedures in accordance with Section 20 of the Irish Safety, Health and Welfare at Work Act 2005. It’s reviewed annually by our Health & Safety Officer and communicated to all employees. Clients can request a copy at any time for tender submissions or audits. This living document ensures that safety isn’t a one-time exercise but an active, evolving commitment throughout our organisation.

We maintain comprehensive Employer’s Liability, Public Liability, and Product Liability insurance, exceeding industry minimums. Certificates of cover are renewed annually and available to clients on request. This provides full protection for both our workforce and your premises. Insurance compliance is also verified through our ISO audits, ISSA Cims Grenn Building and SafeContractor certification, giving complete peace of mind that all FM Services Group operations are properly insured and risk-managed.

Yes. Internal and external audits are a cornerstone of our ISO Integrated Management System. We conduct scheduled inspections of quality, safety, and environmental performance across all contracts. Findings are recorded digitally, and corrective actions are tracked to closure. Independent auditors also review our systems annually to maintain certification. These continuous audits drive improvement and guarantee clients a transparent, accountable service that meets international standards year-round.

Yes, FM Services Group is fully compliant with GDPR and Irish Data Protection legislation. We process client and employee data lawfully, transparently, and securely. Access to information is restricted to authorised personnel only, and all digital records are encrypted and stored on secure servers. Our staff receive data-protection training through Bright Academy, ensuring confidentiality and professionalism at every level. Clients can trust that personal or business information shared with us remains strictly confidential.

Quality control at FM Services Group is governed by our ISO 9001 Quality Management System. We use digital inspection tools to record cleaning performance, track KPIs, and identify improvement areas in real time. Supervisors perform scheduled audits, while clients receive transparent reports via our cloud-based dashboard. Any issues are logged, resolved, and reviewed through our continual-improvement process. This data-driven approach means consistent results, verifiable performance, and a cleaner, safer workplace for every client we serve.