Customer satisfaction is essential for any business, but especially so in the cleaning industry. Customers expect a high standard of cleanliness and reliability, our cleaners work to ensure that our client’s expectations are met consistently, and we know we achieve this from the positive feedback we receive from our clients on a regular basis about our staff.
What makes FMSG different?
We take the time to understand our client needs – we tailor make the service to suit each individual company’s needs. It’s important for us to understand your needs before we can begin to meet your expectations.
Every customer comes to us with different requirements when it comes to their cleaning service, so it’s important for us to ask questions to allow us to tailor the service we provide for your business. We gather the information required to begin with and are flexible to change as required. This is one of the many reasons why we continue to retrain our long-standing business.
One of the most important things we can do as cleaner’s is provide a quality service every time we work with a client. All our employees aim to do a job right first time therefore, the customer is completely satisfied with the result. It’s also helpful that we encourage two-way communication between the client and FMSG employees.
We are reliable.
No one likes waiting around for someone who isn’t reliable, especially when they need something cleaned! As cleaners we make sure that we show up on time (or even early!) and get the job done quickly and efficiently. Being reliable not only shows our customers that we care about their needs, but it will also help build trust between both parties which can lead to long-term relationships down the line. If we are held up, we try our best to always communicate with the client. Therefore, our clients trust us.
At the end of the day, customer satisfaction should be top priority for any cleaning service provider. By understanding our customers’ needs, providing quality services consistently, and being reliable throughout each job, we can ensure high levels of customer satisfaction every time. Doing so helps our customers build trustworthiness and establishes lasting relationships – all of which will benefit your business greatly in the long run! If you’d like more information on the services we offer, contact us today.